FAQ

Ordering & custom pieces

Is everything made to order?
Yes. Every piece is handmade by me in Los Angeles after you order, so it's made just for you. Most pieces ship in 4–8 weeks, sometimes longer when I'm extra busy. I'll always let you know your timeline when you order.

Can I order a custom piece?
Yes! Send me your idea through the Custom Order page or email support@vedanajewels.com. Tell me the stone, metal, ring size or chain length, and your budget. Custom pieces start at $595, and hand-faceted gemstone bats start at $950.

Can you cut a bat (or another shape) from any gemstone?
Almost any! My lapidary artist hand cuts each bat, so we can work with alexandrite, emerald, sapphire, garnet, onyx, ruby, amethyst and more. Lab-grown stones like lab alexandrite are also an option for a lower price.

Do you sell the bat gemstones loose?
No. Faceted bat stones are only available set in finished jewelry.

How do I pay for a custom order?
Once we finalize your design, I'll email you an invoice that you can pay securely online. You can pay in full or choose a payment plan.

Do you offer payment plans?
Yes! Choose Shop Pay at checkout to split your order into payments, or email me to set up a payment plan for a custom piece.

Sizing

How do I find my ring size?
Order my $5 ring sizer, or have a local jeweler size you. Not sure? Email me before you order.

Can rings be made adjustable?
No. Adjustable bands aren't as strong, and I want your ring to last.

I'm buying a gift and don't know their size. What should I do?
Grab a ring sizer, borrow a ring they already wear and have it sized, or choose a necklace or a gift card instead.

Materials & care

What metals do you use?
Solid 925 sterling silver, solid 10k gold and solid 14k gold. Never plated.

Are the gemstones real?
Yes. I use natural gemstones unless a piece is clearly listed as lab-grown.

How do I care for my jewelry?
Take it off before swimming, showering, working out or cleaning. Store each piece separately so stones don't scratch, and polish silver with a soft polishing cloth.

Shipping

When will my order ship?
Most pieces ship in 4–8 weeks since they're made to order, sometimes longer during busy times. I'll confirm your timeline by email, and you'll get a tracking number when it ships.

Do you ship internationally?
Yes! I ship worldwide. You'll see your shipping cost at checkout. Your country may charge customs fees or import taxes when your package arrives.

Do you offer free shipping?
Yes! Free shipping on US and Canada orders over $150, and on international orders over $300.

Can I get insured shipping?
Yes. Choose Priority Mail + Insurance ($15) at checkout for US orders.

What's the holiday deadline?
Order custom pieces by November 10 for Christmas delivery. Missed it? A digital gift card arrives instantly.

Returns & repairs

Can I return my order?
All sales are final because every piece is handmade to order. I can only accept returns or exchanges for items with a proven defect. Email support@vedanajewels.com with photos and your order number. If approved, your refund goes back to your original payment method. If you're mailing an item over $75 back to me, please use tracked shipping or insurance.

My stone fell out or my piece broke. Can you help?
Yes. Email me a photo and I'll let you know how I can repair it.

Restocks

Something is sold out. Will it come back?
Join my email list at the bottom of any page to hear first when new pieces and restocks drop.

Text message policy

By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 5 a month. You acknowledge that consent is not a condition for any purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.